Android as the mobile windows ?

Mobile device planet is definitely shaken these days.

While Android OS market penetration rockets, 4 millions iPhone 4S has been sold in 3 days.
Behind these 2 leaders, other manufacturers are making a lot of announcements and/or promises but the time for long lasting illusions will be soon over :
- Samsung announces a new version of Bada while previous version did not outperform - apparently trying to master its own future after Motorola acquisition by Android's masters,
- Samsung and Apple engage in a patent war rarely seen at this level in Consumer Electronics, arguing about 2001- a space Odyssey,
- Sony wants to buy back Sony-Ericsson - currently loosing ground - to better leverage its strong brand and skills in high end consumer electronics,
- Blackberry faces a 3 day outage while shareholders set pressure for a split of the company,
- Microsoft sold 1.5M phones of Windows Mobile during a quarter (yes, 90 days).

Decisions will come soon but impacts of decisions taken earlier this year could be measured even sooner.
Within 2 weeks, we will get a very good indicator of the chances of Windows Mobile to survive. Nokia will then announce its new series of smartphones based on Windows Mobile. If these new phones are not striking, either through features or through prices, Microsoft can probably bury very deep any ambition on mobile and ... Nokia in the same grave. That would leave Android possibly playing the same role on mobile as the one played by Windows on PC.

During this war between each others, device manufacturers also try expand and eat a part of the cake of network operators.
On one hand, many device manufacturers have engaged in acquisition of companies active in content ecosystem playground, for example to strengthen their content and app stores.
On the other hand, Apple managed to "commoditize" the network more than ever. One of the major breakthroughs of the iPhone 4S is the simultaneous support of CDMA and GSM for the same device. If advantages are not perceived here in Europe, it means that iPhone 4S will be working on both AT&T and Verizon networks. Moreover, after a costly deal (for Sprint obviously !), Apple gives full freedom of network to consumers.
On this page, Apple now present network as a pure commodity - just comparing telco prices and packages - the price of the phone being the same on all networks. They just miss a coverage map to allow better comparison. Any concept of service - provided by network operators - is completely hidden. In US, dumb pipe is not a telco threat any more. It became a fact.

This period is definitely critical within the poker game between all these mobile smartphone vendors.
It's written as a thriller. The name of the killers are quite clear. The uncertainty resides in the name of the victims and especially the order for them to die or give up the market.

Future will say ...

Benoit Quirynen

Amazon sells Android apps - why this move and what's the impact ?

This week, Amazon opened its Android app store.
Why is Amazon moving in this direction ? Is it just for money earned selling these apps ?

There are probably much better reasons for this move.

First, Amazon is by far the most successful Digital Shopping Mall in US and Europe. As any shopping mall, there is no reason why not to sell a product which is sold somewhere else. Amazon can not sell Apple iPhone and IPad apps since Apple behaves as a high end brand, restricting sales in its digital, fully controlled experience iTunes store. It's thus about "one-stop-shopping" and comprehensive digital goods proposition.

Second, through this move, Amazon clearly positions itself in the M-commerce business. Amazon becomes fully relevant for Android mobile users and the market place can collect mobile phones numbers of their current customers or recruit new customers. This critical information added to the Amazon account will further enable the giant to further close the loop, possibly engaging in mobile advertising or couponing.

That leads to the third and probably the main reason. Facebook, Apple, Google and Amazon form the FAGA quatuor heading to the same M-commerce expected nirvana, each attacking from a different angle. Google already partially controls the mobile platform real estate, a very good advertising machine and an emerging cash desk. Apple has a fully controlled platform real estate, an emerging advertising machine and an efficient cash desk. Facebook probably has the most efficient platform real estate, (now even extending to feature phones through latest acquisition), including the most innovative advertising machine and is currently building a cash desk.
Amazon is the king of E-commerce, already having all ingredients online but missing presence on mobile. Through this Android store, Amazon penetrates for a low budget an efficient mobile platform real estate to complement a too small Kindle footprint. Amazon is thus strengthening its position in this FAGA quatuor.

The next question concerns the impact on device vendors and mobile apps ecosystem. Will this help or arm Google ? Does it impact Apple ? What about Amazon selling windows phone 7 apps  or Blackberry apps ?

This Amazon Android app store on one hand is an additional factor demonstrating to consumers the openness of Android ecosystem. It can only thus increase relevance of Android phones. On the other hand, it probably arms Google in its quest to spread its Google Checkout, so important in the FAGA war.

Apple is probably not directly impacted, keeping their closed ecosystem and currently suffering (a lot of people would like to suffer this way) the consequences around censorship and too obvious dominance.
BlackBerry apps mainly concern business and are probably less relevant for both Amazon and Blackberry.

The open question remains for Windows phone and especially in the context the Nokia deal. Nokia stopped its unsuccessful OVI store. Amazon could probably be a good partner for Nokia selling special Windows phone apps. But will Microsoft authorize this or will Seattle monster engage in FAGA war to make it FAGAM ?

Future will say ...

Benoit Quirynen

AOL acquires The Huffington Post - capitalism against illusion of freedom

AOL has acquired this week The Huffington Post for $315 millions.

The Huffington Post is a kind of newspaper written by citizen bloggers. AOL expects to sell ad space around what became a popular real estate. As outlined in The Herald Tribune by David Carr, it's funny to see that all these bloggers have created value for Miss Arianna Huffington.

A lot of this content is created by citizens, inspired from other articles in paid newspaper (as this one ;-). Before acquisition, it was difficult to attack a company with no fund. Tomorrow, shooting for the 2.2 $B from AOL market capitalization risks to tease a lot of content providers willing to protect their assets and value their content.

Moreover, now that citizen bloggers know they directly feed advertising revenues of AOL through their posts, they will perhaps not demonstrate the same appetite to contribute ... at least on this particular real estate. Of course, AOL can pay the best contributors but the relationship then becomes commercial with a totally different mindset.

On the other hand, will readers continue to absorb this content the same way since the spirit has evolved ?

Anyway, this move is the demonstration of capitalism against feeling of freedom. And the most cynical is not AOL which pays money but Ms Arianna Huffington who receives money valuing the efforts from a lot of others.

Will citizen bloggers go on supporting this attitude ? Will readers change their behavior ? It's a good test for our whole society.
Future will say.

Benoit Quirynen

Telecom - automated tariff optimization as the next improvement in customer relationship

Yesterday, I received two messages from my telecom provider.

The first message was an SMS notification that I reached 50% of volume granted by my data plan. I like this kind of positive message when it's not pushed to often.

The second message was a bill. It's usually not a pleasure to receive a bill but this one was a bit special. In the header, the provider announces that tariff optimization process has been run based on my consumption and the tariff plan that I have selected is still the best one for me.

It is also mentioned that they will automatically run this tariff optimization process every 6 months. The optimization facility was already available before but it was up to the subscriber to run it and to switch tariff. Now, at least the simulation is executed automatically.

Telecom operator considers that it's better to keep an existing subscriber than artificially increase the Average Revenue Per User (ARPU) based on poor customer relationship. Customer loyalty improvement could make a sound difference for the value of the share at the end. I consider it as a good anti-churn tool and a very good move of telecom industry inline with respect of the subscriber. A win-win deal obviously.

What is still missing is a simulation of tariff with offers from competitors. It would have been very nice to add a sentence : "and if you would have selected provider B, you would have paid x € more every month" ... if it's true.

Is "automated cross-provider tariff comparison" the next step in customer relationship improvement ?

To be continued ...

Benoit Quirynen